Caviar FAQ | Volzhenka

Volzhenka is a modern caviar house; family-owned, with farms in Greece that mirror the natural conditions of the Caspian Sea.
We blend traditional craftsmanship with sustainable farming to produce caviar of exceptional quality.
More than a delicacy, Volzhenka represents a way of life: luxury shared among those who know.

Because we’re a market-leader in sustainable practises and cruelty-free principles developed through decades of research, we can guarantee the unparalleled purity of our proudly chemical-free caviar. All our sturgeon are pure-bred, their DNA direct from their wild Caspian Sea ancestors, and our European farms replicate their natural habitat as closely as possible – spring water, only freshly caught food and no cross-breeding. That’s why our minimal-intervention approach truly allows you to experience the wild taste of caviar.

If you’d like to learn more about our production process, please get in touch via info@volzhenka.com.

Our concierge team will be delighted to assist you in selecting the right caviar for your occasion, whether it’s a quiet dinner for two or a celebration among friends.

You can contact us at info@volzhenka.com, and we’ll guide you through our collections, flavor profiles, and pairing suggestions.

Simply select your preferred caviar, choose the jar size, and add it to your cart.
Once your order is confirmed, you’ll receive a detailed summary by email. Our team will then prepare your order in our refrigerated packaging and arrange delivery through DHL Express.

All Volzhenka orders are shipped in specially refrigerated packaging to maintain a perfect cold chain from our atelier to your door.

We currently deliver to the United Kingdom (UK), Europe (EU), United States (USA) and United Arab Emirates (UAE).

For orders submitted from Monday AM to Thursday AM the delivery time is 24 to 48h. All orders received from Thursday PM to Sunday PM are dispatched on the following Monday.

Your order will reach you within 24-48 hours after being dispatched. To find out more, see our delivery page.

Your order will reach you within 24-48 hours after being dispatched. Once your order is shipped, you will receive a DHL tracking number by email.

Yes. For clients based in Paris, we offer a Click & Collect service from our private Volzhenka apartment in the 1st arrondissement.
Once your order is confirmed, our concierge will contact you directly to arrange a collection time and share the address details.
All collections are prepared with the same care and refrigeration as our courier deliveries.

Absolutely. All payments made on volzhenka.com are processed through encrypted and certified payment gateways.
Your personal and banking information remain fully protected at every stage of the transaction.

Due to the perishable nature of caviar, we unfortunately cannot accept returns or exchanges once your order has been shipped.
If you experience an issue with your delivery, please contact us within 24 hours of receipt at info@volzhenka.com, and we’ll do our utmost to assist you.

Your privacy is important to us. All personal information is handled in accordance with GDPR regulations and used solely to process your order and enhance your experience with Volzhenka.
You can read our full Privacy Policy.

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